Target a specific group of audience
Categorize specific groups of audiences and chat directly with a group. Segmenting useful information like country, language, or demographic allows the user to get a localized experience.
Use multiple templates for quick responses
Not every user asks relevant questions that require human or real-time support! The system filters the users' questions into a category that requires live support and a category that can get the relevant information via canned responses. Customized answers reduce the burden of your team manifold.
Check if customers are satisfied
Review chat history to gain insight into your team’s performance. A lead must convert into a customer, if not, find out why it didn’t! Enable customer feedback after live chat sessions to assess a customer’s needs and your team's performance. With this exciting feature, you can try to reach top-level customer satisfaction in your domain.
...Including Incredible Features
- Live Chat
- Chat/Messaging
- Canned Responses
- Customizable Branding
- Feedback Management
- Issue Tracking
- Macros/Templated Responses
- Multi-Channel Communication
- Reporting/Analytics
- Routing
- Website Visitor Tracking
- Surveys & Feedback
- Template Management
- Ticket Management
- Alerts / Escalation
- Third Party Integrations